1. Return Policy​

Our policy lasts 14 days. If 14 days have passed since your purchase Satmodo is not obligated to offer you a refund or exchange. All returns are subject to a 30% restocking fee if the return is agreed upon by both parties.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Prepaid airtime cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

1.1 There are certain situations where only partial refunds are granted:​

• Any item displaying obvious signs of use.
• Satellite phones with a call log displaying more than 5 minutes of airtime are used.
• Satellite internet units that have more than 5 MB of data are used.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

1.2 Refunds​

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• All returns are subject to a 30% restocking fee.

1.3 Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Satmodo Exchanges, 2830 Shelter Island Dr, San Diego, CA 92106, USA

1.4 Shipping

• To return your product, you should mail your product to Satmodo Returns, 2830 Shelter Island Dr, San Diego, CA 92106, USA.
• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.