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The executives of the widespread mobile service stated that it’s a technical glitch rather than a malicious cyberattack. Thousands of people nationwide were affected by the outage, which began early on Thursday and ended. 

During the downtime, several iPhone users reported  SOS messages appearing on their handsets’ status bars. These alerts indicate that there’s a connection issue between the device and the cellular network. 

Things to know about the massive network outage

Tens of thousands of Americans struggled to use the internet, make phone calls, send messages, get in touch with emergency services, and make ends meet. 

The severe outage of a major cell network, which affected over 70,000 people at its peak, rightly raised concerns. It demonstrated how people have come to rely heavily on their cell phones for a variety of functions, including staying in touch with work and family, navigating directions, and accessing internet resources.

The incident also sparked quick suspicion about the probability of hostile activity causing the outage, increasing fears about potential dangers to US phone networks. However, investigations turned up with no evidence.   

Company  Response and Customer Impact

The company took rapid action, restoring around three-quarters of the network e and announcing full-service restoration to affected consumers about 12 hours after the outage. The executive expressed heartfelt apologies to consumers, and the leading mobile service provider reaffirmed its commitment to keeping them connected and promised to take steps to avoid similar events in the future.

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