1. Return Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase Satmodo is not obligated to offer you a refund or exchange. All returns are subject to a 30% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
1.1 There are certain situations where only partial refunds are granted:
Any item displaying obvious signs of use.
Satellite phones that have a call log displaying more than 5 minutes of airtime used.
Satellite internet units that have more than 5 MB of data used.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All returns are subject to a 30% restocking fee.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Satmodo Exchanges, 2140 4th Avenue, San Diego, CA 92101, USA
To return your product, you should mail your product to: Satmodo Returns, 2140 4th Avenue, San Diego, CA 92101 USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2. Rental Policy
2.1 Agreement to Rent
Satmodo agrees to rent to Customer, and Customer agrees to rent from Satmodo, LLC (Satmodo), 2140 4th Avenue, San Diego, CA 92101, USA, the mobile satellite equipment, hereafter designated Equipment, described above, and except as otherwise provided herein, will continue until the end of the Effective Dates of Rental. The Customer agrees to use the rental equipment with Satmodo’s Iridium services.
There is a $50 cancellation fee, per device, on all rental orders cancelled.
2.2 Term of Agreement
The term of this Agreement begins on the Effective Start Date, as shown above, and except as otherwise provided herein, will continue until the equipment is returned to Satmodo.
2.3 Rental Charges
Customer agrees to pay applicable rental charges and any other applicable fees IN ADVANCE prior to shipment to customer designated shipping address. The Customer will return the Equipment on the Effective End Date and will pay an equivalent daily rental rate based on the applicable rental rates for any time after the Effective End Date. Customer’s credit card will also be charged the applicable airtime rates (for calls made during the rental period) and any other charges that may be due. Satmodo will present customer with an itemized call detail record for all calls made by the rental phone within 60 days after the end of the rental. Until Satmodo receives the Equipment, the Customer shall remain bound by the obligations of this Agreement.
2.4 Test and (or) Repair Charge
If returned equipment appears broken due to misuse, a test and repair charge of up to $50.00 may be charged for inspection, testing, and minor repairs required to return the Equipment to service. This charge will be payable at the end of this Agreement. If the terminal cannot be repaired, the customer will be notified and will be responsible for the designated replacement cost of the terminal.
2.5 Other Costs
In addition to the applicable equipment rental charge and airtime, the customer also agrees to be charged for any additional equipment selected above and for shipping. The Customer agrees to pay Satmodo any shipping costs for delivery of the Equipment to the Customer (as indicated above), and the Customer will pay for shipping costs for return of the Equipment to Satmodo’s designated storage location. The Shipping charges noted above are for shipment to any location in the Continental United States. Additional charges apply for shipping to other locations. Satmodo utilizes FEDEX for all rental shipments.
2.6 Data transmission use & Dropped Calls
Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of operating systems, Satmodo makes no representation as to the success of data calls through the system. Customer agrees that all data call attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use (i.e.: next to a building/obstruction), the Iridium system (a low earth orbiting satellite constellation) has inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. Satmodo can provide data setup technical support beyond the normal provided setup instructions at an additional charge. Please consult with a sales representative for more details.
2.7 Taxes, Etc.
Customer will either pay directly for any taxes or governmental fees such as, use, property, excise, customs duty or other taxes, license fees, assessments, permits or commissioning and registration fees relating to the shipment, activation and rental of the Equipment.
2.8 Equipment Use, Site and Inspection
Customer shall be responsible for obtaining any license, permit, or permission from any governmental or regulatory agency which may be necessary for or imposed upon the operation of the equipment. The Customer will exercise due care in and will permit only qualified personnel to use and operate the Equipment and such use and operation shall be only according to written instructions provided by Satmodo. Customer will not use or operate the Equipment in any illegal manner or for any illegal purpose nor in violation of any law ordinance or regulation. The Customer will keep Satmodo advised of the changes to the Specified Equipment’s site or usage location. The Customer will permit Satmodo, or its Agent, to inspect the Equipment during the term of this agreement at any reasonable time.
Satmodo warrants that each item of equipment will be suitable for normal operation and use at the time of delivery. SATMODO MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, AS TO ANY MATTERS WHATSOEVER. SATMODO DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
Customer acknowledges that Satmodo is and shall remain the owner of the Equipment until title is conveyed to the Customer by an attached separate lease/sale or sale agreement. Customer will protect Satmodo’s ownership rights against claims, liens and other encumbrances by Customer’s creditors or other claimants against Customer. Customer will not remove, obliterate or obscure markings which identify Satmodo as owner of the Equipment.
2.11 Security Interest
Customer will execute and deliver to Satmodo documents and forms which are reasonably necessary or desirable to protect Satmodo’s ownership and interest in the Equipment, including finance statements under the Uniform Commercial Code.
Satmodo offers insurance against equipment damage, if selected by the Customer, with a deductible of $500 per claim. Satmodo does not offer insurance against loss. Customer may seek their own insurance against loss from their Home, Business, or other insurance providers.
2.13 Risk of Loss or Damage
Customer will bear responsibility for all malfunctions, failures, damage to or loss of equipment, except to manufacturing defects and normal wear and tear covered under Part 2.14. In the event of any such damage or loss, Customer will promptly give Satmodo notice thereof and, Customer will elect one of the following options: 1. Pay to Satmodo an amount equal to the Stipulated Equipment Value or fraction thereof for the damaged or lost equipment. In such case, the rental charges and other obligations of the Customer shall continue until the payment is made. After payment is made this Agreement will terminate as to the Equipment involved; or 2. Request that Satmodo repair or replace the damaged or lost equipment, and pay to Satmodo the cost of such repair or replacement. In such case the rental charges and other obligations of the Customer shall continue during the period of repair or until replacement. If Satmodo is unable to repair or replace the equipment then option (i) shall apply. In any case the amount to be paid to Satmodo shall be reduced by any applicable insurance proceeds paid to Satmodo pursuant to Part 2.15 of this Agreement.
2.14 Normal Maintenance
Satmodo, or its authorized agent, will be the exclusive source to maintain the Equipment and will maintain the Equipment in operational condition. Customer will deliver the Equipment to Satmodo, or its agent, for maintenance and Customer will pay all costs for shipment to Satmodo, or its agent, and shall be liable for any loss or damage during transportation. Satmodo, or its agent, will return the Equipment to the Customer and shall be liable for any loss or damage during transportation. When available, and requested by the Customer, maintenance may be effected at the customers location, in which case Customer will pay for the transportation and labor costs of Satmodo, or its authorized agent’s, in accordance with the standard rates in effect. Such maintenance will be provided without charge to Customer to malfunctions and failures due to manufacturing defects and normal wear and tear. Maintenance required for other malfunctions and failure or damage such as caused by improper power source, abuse, accident, improper operation or abnormal conditions of operation is covered under Part 2.13.
NOTE: USE OF ERRATIC POWER WILL DAMAGE EQUIPMENT. THIS IS OF PRIMARY IMPORTANCE IN COUNTRIES WHERE CONSISTENT POWER SUPPLY IS NOT AVAILABLE. CUSTOMER PROVIDED AUXILIARY POWER GENERATOR SHOULD BE CONSIDERED AND MAY BE REQUIRED.
Malfunction or failure of operation covered by this section will entitle the Customer to a reduction in rental charges on a pro-rated basis for a period commencing on the day the malfunction or failure is reported to Satmodo in sufficient detail to enable Satmodo, or its agent, to commence necessary repairs and ending on the day the Equipment is returned to the Customer in serviceable condition. In no event will Satmodo be liable for any loss of profits, indirect, consequential, or other damages resulting from any failure of the Equipment. The customer will not open the Equipment electronics enclosure housing, alter or repair or permit the alteration or repair of the Equipment, or make any attachments thereto, without the prior written approval of Satmodo, LLC (Satmodo).
2.15 Limitation of Liability
In no event will Satmodo be liable to the Customer for any incident, indirect or consequential damages however caused, whether by Satmodo’s negligence or otherwise.
The Customer agrees to protect, indemnify, and hold harmless Satmodo from and against all claims, damages and costs including legal expenses arising out of the Customer’s use of this Equipment.
If Customer fails to perform any obligation when due under this Agreement, or otherwise defaults, Satmodo has the right to terminate this Agreement forthwith by notice to the Customer. Upon such termination, (i) the balance of the Gross Rental Amount will be due and payable immediately and, (ii) Satmodo has the right, at its option, to take possession of and remove the Equipment from service immediately. Any other damages or amount chargeable to the Customer shall be immediately due upon such termination. In addition to failure to perform its obligation elsewhere stated in this Agreement, the following shall be defaults by the Customer:
- Issuance of writ, attachment, execution, or similar court process against the Customer or its property.
- Bankruptcy, or any application for reorganization protection from creditors, insolvency, appointment of a receiver or trustee whether voluntary or involuntary.
- Termination of the Customer’s business.
- Change in management or ownership of the Customer.
- If any representation prior to or during the term of this Agreement proves to be false or misleading in any material respect.
- Any action which jeopardizes Satmodo’s ownership or agent/partner’s ownership rights or ability to take possession of the Equipment.
- Failure to use the Satmodo network or to pay communications service invoices on time.
This agreement and the rights and obligations created hereunder shall not be reassigned by the Customer without the prior written consent of Satmodo, LLC (Satmodo).
All notices and other communications required or permitted to be given under this Agreement will be in writing and will be effective when delivered personally, when sent by confirmed email address, U.S Mail, or certified courier addressed to the parties at their respective addresses set forth below, unless by such notice a different person or address shall have been designated.
If to Customer:
To the address given in Part 1.1 “Customer Information” and to Customer’s listed email address
If to Satmodo, LLC (Satmodo):
Satmodo, 2140 4th Avenue, San Diego, CA 92101 USA
2.20 Early Returns
Under no circumstance will customer be granted credit for unused time or early return of equipment as it pertains to the effective date of rental.
2.21 Export Regulations
The Customer will not divert export or re-export the Equipment to any country contrary to U. S. export laws.
2.22 Excusable Delays
If Satmodo’s performance of any obligation hereunder is delayed due to reasons beyond Satmodo’s reasonable control, the time for performance of such obligation will be postponed for a period equal to the number of days of such delay. In no event will Satmodo be liable for any damages resulting from any delay in the delivery of any Equipment or any delay in the performance of any maintenance.
2.23 Previous Agreements
This Agreement supersedes all prior and contemporaneous agreements and representations made with respect to the same subject matter, and is the entire Agreement between the parties.
In the event that any one or more provisions contained in this Agreement should, for any reason, be held to be unenforceable in any respect under the laws of the state of California, or the United States, unenforceability shall not affect any other provisions of this Agreement, but this Agreement shall be construed as if such unenforceable provision had not been contained herein.
2.25 Controlling Law
All questions concerning the validity, operation, interpretation and construction of this Agreement will be governed by and determined in accordance with the laws of California.
The headings and titles to the section and paragraphs of this Agreement are inserted for convenience only and will not be deemed a part hereof or affecting the construction or interpretation of any provisions hereof.
This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original copy hereof.
2.28 Further Assurances
The parties agree to perform all acts and execute all supplementary instruments or documents which may be necessary or desirable to carry out the provisions of this Agreement. Until Satmodo receives the Equipment, the Customer shall remain bound by the obligations of this Agreement.
3. Prepaid Airtime Policy
3.1 Term of Agreement
The term of this Agreement begins on the Purchase Date, and will continue until 270 days after the Expiration Date of the Prepaid Airtime.
|Prepaid Voucher||Days Until Expiration||Days Until End of Agreement|
|200 Minutes||183 Days||453 Days|
|500 Minutes||365 Days||635 Days|
|1000 Minutes||730 Days||1000 Days|
|3000 Minutes||730 Days||1000 Days|
|5000 Minutes||730 Days||1000 Days|
3.2 Prepaid Airtime Charges
Customer agrees to pay applicable purchase charges and activation fees IN ADVANCE prior to initiation of prepaid airtime service.
3.3 Prepaid Airtime Renewals
The expiry date can be extended by purchasing a prepaid voucher or 30 day extension (excluding the 50 minute voucher). If the expiry date is not extended then your SIM Card will expire and become invalid. Any minutes remaining will be lost and your SIM will enter a 270 day grace period in which you may reactivate the SIM by adding a new voucher, however the original balance will be lost and will not be added to the new balance. After this 270 day period has ended the SIM will automatically deactivate meaning that you will need to purchase a new SIM Card and pre-paid voucher.
As of December 17, 2013 Iridium are enforcing a maximum validity for the balance of vouchers. All prepaid units that have been carried over for more than three years will be expired on a daily basis from prepaid account balances.
Units will expire based on the oldest voucher purchase activity which is greater than three years (four years for 3K/5K e-vouchers) that has not yet been consumed, if applicable.
Unit balances are available to customers by calling 2888 or sending an SMS to 2888 from their Iridium handset. Users will be given the balance of units that may expire if not used within the next six months. This message will be based on the oldest e-voucher purchase activity and units that are subject to expiry within the next six months, if applicable.